Transforming Customer Experience: Life Sciences
Live Event: July 25, 2019 at 10:00 AM EST
Life Sciences organizations have complex environments filled with stringent and continually changing regulations, but need to serve...
Customer service best practices – Make every customer interaction count
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding...
Genesys State of Customer Experience research – Bridging the gap between businesses and customers
The Genesys State of Customer Experience research report is based on consumer and business findings related to customer experience. This initial global survey, executed on...
Frost & Sullivan: Global Research Midsized Call Centers take a Digital-first Approach
The Internet has brought unprecedented choices, information, and convenience to customers. In turn, this has prompted businesses to evolve their customer engagement strategies.
One...
Customer service best practices – Make every customer interaction count
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding...
Genesys State of Customer Experience research – Bridging the gap between businesses and customers
The Genesys State of Customer Experience research report is based on consumer and business findings related to customer experience. This initial global survey, executed on...
Improving the Customer Experience: How Order-to-Cash Automation Unites Your Most Strategic Teams
There’s no doubt about it: Efficient order-to-cash (O2C) processes are important to company success. Nonetheless, they can be a challenge to attain. As different teams...
Aligning People, Process & Technology
Customer service is, was and always will be a top priority for companies.
But today’s digital age has given rise to a new kind of customer with far different expectations...
7 Things AR Automation Can Do (That Your ERP Can’t)
The AR modules offered by ERP systems are good for many things. But it’s what they can’t do that often makes the difference between a top-performing AR department and...
Forrester TLP: Put Fulfillment at the Heart of the Customer Experience
Today’s digitally savvy, time-crunched consumers expect fulfillment options that best fit their lifestyle. To keep up with these rising expectations, retailers must continually...