Growing consumer appetites for secure, frictionless digital engagements means that delivering on these expectations has become mission-critical for organizations of all sizes...
Customer Experience (CX) initiatives aim to maximize the value and positive experiences customers have with your product and services in order to reduce churn and increase...
The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it...
80% of customers now view their experience as being of equal importance to the products they buy from a company. With the importance of customer retention, it’s also...
Happy employees, happy customersDon’t let low employee engagement hurt your customer service. Equip your team with the right tools, like an integrated cloud communications...
The industry experts at Metrigy rate the best contact center providers in today’s market
In this detailed award analysis from Metrigy, find out exactly how...
And how your customer service team can drive business innovation
It’s a tough question, but one that many organizations must consider… whose responsibility is the customer...
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX
With 79% of CX professionals believing the role of customer service...
What to look for and how to measure success
Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative...
The legacy model for how enterprise storage vendors interact with their customers during product acquisition, ongoing management, and technology refresh is giving way to...
