Why CX Is a Team Sport

And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer...

The ROI of Personal Connections

75% of businesses believe they’re customer-centric, but only 30% of consumers agree – a divide that can cost you business, alienate your customers, and have a very real...

Turn More Callers Into Customers

Did you know that 74% of consumers say they are likely to choose another business after a poor phone experience? When the phone rings, are you building relationships or driving...

Why CX Is a Team Sport

And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer...
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