Cybersecurity for Dummies
The vast majority of breaches in cybersecurity are the result of human errors or actions that often occur without people even being aware of what they have done. So, while …
The Top 5 Tasks to Automate for Privileged Account Management and Security
Automating repetitive, rote tasks is a key component of doing more with less for any IT Operations group. And automating as many tasks as possible is the only way to …
Best practices for migrating to containerized applications eBook
Migrating existing applications into containers provides better manageability and greater portability. This e-book outlines specific, technical recommendations and guidelines for container migration, ranging from image build procedures to production best …
10 Tips for Increasing Conversion Rates
This guide is a resource to help you increase conversion rates, and improve your online store’s overall shopping experience. Use it as a quick-reference tool or as a primer for …
Simple, effective security for your network transformation
As a secure internet gateway, Cisco Umbrella helps you tackle the challenges of mobility, SaaS, and branch transformation by offering a single platform that secures access to and use of …
10 Award-Winning Customer Engagement & Advocate Marketing Success Stories
Learn how 10 forward-thinking companies—including Oracle, BMC, Ceridian and Pearson—are leveraging advocate marketing programs to fuel growth and word-of-mouth in this helpful eBook. These 10 awarding-winning companies are recognized for …
eBook: 10 Best Practices for Customer Service Messaging
Consumers love messaging and customer service messaging is on the rise. Yet despite its overwhelming popularity, the always-on nature of messaging can present new challenges that many organizations are not …
eBook: Contact Center Economics and the Cloud
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. …
eBook: Your Definitive IVR Playbook
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At …
eBook: 7 Steps for Delivering Next-Generation Digital Customer Service
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in …
