Discover how AI can address the complexities of sizing to create better personalization, reduce returns, optimize operations and improve sustainability while driving...
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX
With 79% of CX professionals believing the role of customer service...
Retail businesses have changed dramatically in the past year. Some retailers moved to online only, others began to provide additional services such as contactless purchase...
What does it mean to be a “retailer” today? What may have been standard just ten years ago, no longer holds true. In the past year, big box retailers were forced to become...
How will the results of the US election affect holiday spend on retail in 2021? Also, what are the top IoT trends, the challenges of the data created by the devices and how...
As big data becomes increasingly important in the home furnishings space, modernizing a business’s IT environment is no longer a way to get ahead—it’s a requirement...
Retailers today confront challenges that are unprecedented in other industries. As a result, retailers must adapt to deliver on changing customer expectations. The blueprint...
Shopper’s mobile use in research and buying is exploding. Currently, eight in ten smartphone owners are smartphone shoppers. And by 2016, 85% of all digital shoppers will...