Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.
Read the new Customer Service Workbook to discover...
There is a noticeable shift occurring in the world of order management. Traditionally, projects related to order-taking were spearheaded by the customer service department....
EDI solutions may be far from perfect, but their positive impact on the speed, accuracy and efficiency of order processing is unquestionable.
There’s just one rather...
We centralize relevant customer data and apply your underwriting guidelines for confident, consistent, and competitive policy decisions. Don’t get left behind. Maintain...
New trust and transparency capabilities from IBM represent the cornerstone of how we’re helping businesses build, run and manage AI models and applications across their...
Be confident in your AI
IBM Watson OpenScale helps solve AI’s black box problem by providing insights into AI health, recommending next steps to improve outcomes, and orchestrating...
Solving the Problem of “Black Box” AI
IBM is creating solutions designed to make AI processes and results more explainable, understandable and trustworthy to...
For the majority of organizations, digital business means pivoting to a culture of organizational agility, where the rapid pace of demand can only be satisfied by faster...
There’s no denying it: The age of AI, or what’s often referred to as the “Fourth Industrial Revolution,” is already here and, in many ways, just getting warmed up....
This Knowledge Brief highlights the benefits healthcare organizations achieve by incorporating statistical analysis into their activities.
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