More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that …
In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid progress of support technology and processes in the consumer support world …
By 2025, the contact center organization will be exploiting the benefits of an application ecosystem and tools to better equip staff to work in teams. Application leaders for customer service …
The IBM Watson OpenScale platform, available in the cloud and on-premises, offers tools to monitor model performance, facilitate explainability and detect and mitigate fairness issues for models in production, allowing …
“We liked that Umbrella’s intelligent proxy would give us granular protection without the performance impact of a traditional web proxy.” – Torben Olsen, Corporate Information Security Manager, Lundbeck
Trend: Employees like to use unsanctioned apps — and don’t plan to stop. Employees at all levels are downloading popular apps to do their work faster, but their productivity gains …
Malicious cryptomining is a browser or software-based threat that enables attackers to secretly use an organization’s computing power to mine digital currency. Why should you care? Cryptomining is the fastest-growing …
SaaS providers are operating in an increasingly crowded marketplace. To differentiate themselves amidst intense competition, SaaS providers must provide flawless performance, continuous availability, and robust data security for their customers. …
With implementations of analytics and machine learning, many organizations are actively making even more technology investments to improve customer engagement and to offer new services to their customers and partners. …
IT departments need to recognize user needs and embrace solutions that address them, or they will continue to deal with the risks of technology workarounds. See the results of a …
