The TCO metrics in this report are a culled aggregation of data from 10 organizations using Komprise to manage data across NAS storage, object storage and cloud. The data...
Digital transformation is fundamentally changing the way companies use technology to drive growth. It’s also creating a new culture of work. Office 365 is a critical step...
Every industry is going through a major transformation where they are under competitive pressure to provide service across multicloud, multidevice Internet of Things (IoT),...
Employees no longer want to use traditional web-based forms to request a service and expect seamless omni-channel experiences. As artificial intelligence (AI) and automation...
Organizations adopting cloud can use multi-cloud environments — multiple public cloud services, often along with on-premises physical, virtual, and private cloud infrastructure...
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More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions...
This HDI Toolkit is a series of practical “how-to” instructive job aids designed with the IT service management practitioner in mind. Each area of focus can be studied...
Customer support and employee support continue to blur as user expectations grow more similar. This convergence and technology enhancements put increased stresses on support...
As the regulatory world evolves, it’s time to demand more from your technology. Stay on top of security and compliance issues with Microsoft 365. Explore how Microsoft...