Cloud technology is quickly becoming the default at companies of all sizes. Nine out of ten companies have already moved at least some of their applications or computing...
Organizations around the globe are finding measurable success with their DCX initiatives, which has become a competitive differentiator, redefining loyalty by how well an...
Digital Transformation: Insight into Getting it Right, is research commissioned by Avaya and undertaken by IDC. The Infobrief contains key insights from over 1,300 enterprises...
In 2018, 60% of companies plan to increase their investment in social recognition technology. Two questions arise: What exactly is social recognition, and why is it so effective...
Despite disengagement at work, 65% of employees plan to stay in their current jobs.
The results are in! Achievers recently conducted an employee engagement survey and we’re...
What Employee Engagement Means to the Digital Generation
Looking at the workplace of the future, we see one that moves at a faster pace than we’ve ever experienced. Digital...
Today’s customers are fundamentally different from customers of past years in that they are harder to acquire, retain, and delight because of the explosion in digital...
Consumers are driving business change at an unprecedented pace. Progressive retailers understand that data created by assessing the value of each iterative consumer engagement...
HfS published the Top 10 Cognitive Assistant Service Provider report that explores the emerging conversational service provider ecosystem across key areas including execution...
Students head into college and university with a passion to change the world — but they’re rarely exposed to projects and assignments that help them develop the digital...