10 STEPS TO OPTIMIZING VIRTUAL CARE

You Have Virtual Care — Now What?
10 STEPS TO OPTIMIZING VIRTUAL CARE

THE RAPID EXPANSION OF VIRTUAL CARE

While telehealth has existed for decades, the spread of wireless telecommunications has seen its applications broaden from limited specialized practice to much broader use. Until recently, the pace of expansion was steady, kept in check by high startup costs, concerns over privacy, and regulatory hurdles. As demand driven by the COVID-19 pandemic has exploded, regulatory and coverage barriers to telehealth have been relaxed. Across the nation, hospitals and large practices have hastened to bring telehealth online. To quantify this explosion in virtual care, Forrester’s Predictions in 2020 virtual 
care report forecasts that virtual medical visits will exceed 1 billion in 2020, due largely to COVID-19, which is expected to account for some 900 million virtual visits.1 Meanwhile, Doximity’s State of Telemedicine report calculates that by 2023, telemedicine will represent $106 billion in medical services.

10 STEPS TO OPTIMIZING VIRTUAL CARE

With the recent explosion of virtual care as a backdrop, this ebook seeks to help healthcare 
leaders optimize and modify their existing telehealth initiatives and strategies. Based on 
the latest consumer preference data as well as our experiences with our own health system 
customers, we seek to arm you with actionable insights and impactful strategies to help position 
your organization for success in 2021 and beyond.

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