Sales Targets Drive Growth

Year after year, pharmaceutical organizations find it challenging to set effective targets for their sales forces. The process does not seem to improve over time. Studies show that about half of companies struggle with some aspect of target setting, ra…

Pharma Industry Outlook in 2015

Tougher competition and margin pressures create more challenges for the pharma industry in 2015. Changes in the payer landscape and practice centralization have turned pharmaceutical sales into an increasingly B2B sale that requires salespeople and com…

Web Intelligence to the Rescue

In this white paper, you’ll discover what SAP BusinessObjects and Web Intelligence can deliver. When it comes to accessing large amounts of data and then creating customized and sophisticated analytical reports, you’ll see why Web Intelligence is a wis…

Managing Hyper-V with PowerShell for the GUI-Bound Administrator

In this paper, we explore the basic usage of PowerShell in the pursuit of automating the management of Hyper-V deployments. This paper is targeted to IT professionals who have been “GUI-bound” to their management interfaces and have been working with or are embarking on the journey of Hyper-V administration. We’ll explore the usage of Hyper-V specific cmdlets with the intent of ultimately being able to include multiple cmdlets in a “script” to allow for pushing one button and accomplishing the combined actions of many multiple mouse clicks in the GUI. No more repetitive tasks!

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Office 365: An Introductory Guide

Microsoft Office 365 has a vast array of features to explore. A rich administration interface, streamlined security, and versatile migration options make this one of the most interesting products when it comes to an SaaS public cloud solution.Request F…

Using SIPOC to Define ITIL Processes

This white paper describes a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers). SIPOC provides a structured way to define the key elements of any process. SIPOC can be used as a means of defining any of the service management processes presented in ITIL® best practices. Furthermore, SIPOC can be used as the preliminary input into the more formal documentation of a process in one of many process design tools.

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Cisco Collaboration Certifications Overview

Cisco recently announced changes to the existing voice and video certifications and detailed the new collaboration certification portfolio. This white paper provides an overview of the changes to Cisco certifications with respect to voice and video, ou…

Network Forensics for Attack Mitigation

The network forensics market is set to dramatically expand as increasing numbers of organizations become the victims of malware attacks. Limiting the damage from these incursions, and avoiding potentially crippling losses, are key motivators for busine…