Featured Tech / InfoTech

Shadow IT: The Impact on Technical Support and the Opportunities for IT

From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. In most organizations this desire leads to the use of applications and services and sharing beyond IT’s boundaries. This practice, known as “shadow IT”, walks a line that information security officers are uncomfortable with, and it’s having an obvious impact on technical support teams.

Download this white paper and learn:

  • The different approaches organizations take to manage shadow IT
  • How shadow IT is impacting the support department
  • The opportunities IT has to be the educator, advisor and innovator

Request Free!
Featured Tech / InfoTech

Server Configuration Management Tools: A 2015 Market Primer

Since roughly 2005, more and more effort has been placed on declarative configuration management. In this model, a “configuration document” specifies how one or more particular computers should be configured. Software running on each computer – a configuration client – reads that document and implements it. The software often re-checks the document on a regular basis, ensuring that the desired configuration remains in place.

To help you understand the tools available and how they differ, this guide reviews the current state of the declarative configuration management market space and examines current commercial and native products and technologies that enable it.

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Featured Tech / Sales & Marketing

The Contact Center in 2015

Add that to the fact that it takes 12 positive experiences to counter the effect of one negative experience, and it is obvious that extending excellent customer service is the most important challenge facing businesses of all sizes. 2015 is emerging as…

Featured Tech / InfoTech

Shadow IT: The Impact on Technical Support and the Opportunities for IT

From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. In most organizations this desire leads to the use of applications and services and sharing beyond IT’s boundaries. This practice, known as “shadow IT”, walks a line that information security officers are uncomfortable with, and it’s having an obvious impact on technical support teams.

Download this white paper and learn:

  • The different approaches organizations take to manage shadow IT
  • How shadow IT is impacting the support department
  • The opportunities IT has to be the educator, advisor and innovator

Request Free!
Featured Tech / InfoTech

Be the IT Hero: Shining Light on Shadow IT

These end users are trying to excel in their work, and while they don’t mean to cause harm, in most organizations this desire leads to the use of applications, services, and data storage and sharing beyond IT’s boundaries. This practice, known as “shadow IT,” walks a line that information security officers are uncomfortable with, and it’s having an obvious impact on technical support teams. The good news is, there are opportunities for all support organizations, regardless of their stance on shadow IT.

Request Free!