With consumer expectations at an all-time high, wireless carriers are under constant pressure to keep the network humming and the cost of operations down. At the same time, the challenge of keeping infrastructure costs down continues to grow. Accordin…
Data visualisation, cyber threats, policy holder retention, enhancing the service and up-skilling the workforce are all concerns the insurance industry has. With an analysis from Kirill Pankratov, Head of Business Analytics and Market Research, Global …
Knowing exactly how predictive analytics can drive their business forward, Zenith Insurance have seen great results from optimising their broker insights. Now in a position to comment on the challenges smaller insurance companies may face when adopting…
This paper exposes hidden costs and examines an all-in-one infrastructure monitoring alternative whose comprehensive licensing model provides greater cost predictability. Performance monitoring is a must-have for modern enterprises.Request Free!
Do you want to develop a strategy that drives engagement and build your brand on social media? This eBook enables you to develop a strategy that accounts for the full cycle of content creation – from idea and planning, to strategy and performance measu…
What is your top focus for 2016?Gaining detailed customer insight to increase competitiveness and become more customer-centric?Transforming your people and processes to become more data-driven?Reducing risk and the costs associated with renewals, claim…
Real-Time Marketing gets talked about a lot, but few brands are managing to do it well.We look at why good RTM marketing that drives deeper engagement and helps brands reach new audiences is such a challenge.The handbook examines the brands that are do…
Customer service on social media channels is now a necessity.Customers demand that brands respond to issues across channels. More and more that means customer service on social media.Social has a number of advantages for customer service, but also some…
Measuring the ROI of social media marketing is critical to improving your social strategy. Complete and accurate measurement of the impact of social media marketing is a challenge for many brands. No one tactic or tool allows you to comprehensively mea…
As we look back on our most recent research this year, one sentiment sums up what we’ve heard around the C-suite: “It seems more difficult to get stuff done; we just feel really slow.”In CEB’s annual edition of Top Insights for …
