7 Reasons to Evaluate Cloud Billing
10 Questions You Need to Ask Before Transitioning to a Subscription-based Model
The Recurring Revenue Alliance presents this helpful infographic for those thinking about making the transition to a subscription-based model. Answer the 10 quick questions in this Infographic and you’ll be on your way to making a more informed decisio…
10 Questions You Need to Ask Before Transitioning to a Subscription-based Model
The Recurring Revenue Alliance presents this helpful infographic for those thinking about making the transition to a subscription-based model. Answer the 10 quick questions in this Infographic and you’ll be on your way to making a more informed decisio…
Interoperability Across Enterprise Applications
Spotlight: 8×8 Virtual Contact Center
In this new Spotlight, our independent technology specialists investigate 8×8’s Virtual Contact Center solution and give you the facts, so that you can decide whether this could be the right system to support your operations and give your customers the…
The Contact Center Selection Checklist
In this paper, the aim is to remove the clutter and help you understand what is critical to selecting a great contact center and turn this investment into a profit.This will cover:Contact Center basic requirementsProcess improvementsQualities of a grea…
The Contact Center in 2015
Add that to the fact that it takes 12 positive experiences to counter the effect of one negative experience, and it is obvious that extending excellent customer service is the most important challenge facing businesses of all sizes. 2015 is emerging as…
Spotlight: 8×8 Virtual Contact Center
In this new Spotlight, our independent technology specialists investigate 8×8’s Virtual Contact Center solution and give you the facts, so that you can decide whether this could be the right system to support your operations and give your customers the…
The Contact Center in 2015
Add that to the fact that it takes 12 positive experiences to counter the effect of one negative experience, and it is obvious that extending excellent customer service is the most important challenge facing businesses of all sizes. 2015 is emerging as…


