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Getting Things Done!
Today’s organizations work differently – people work from home, on the road or at the client site. The type of work is also different. It’s fast-paced and highly collaborative.In this on-demand webinar, Jason Morio and Forrester Analy…
Getting Things Done!
Today’s organizations work differently – people work from home, on the road or at the client site. The type of work is also different. It’s fast-paced and highly collaborative.In this on-demand webinar, Jason Morio and Forrester Analy…
DHL Decipher the Dark Side of Data in Customer Experience
In an industry where Big Data is King, it can be quite controversial to not share the same views on the benefits of leveraging data to improve customer experience. However, DHL’s Vice President Customer Experience, Kim MacGillavry, is of the opin…
Eight Enlightening Ways To Improve Customer Experience On Multi-Channel Platforms
Developing multi-channel management to improve customer experience across the whole business is one of the main pain points for companies in the DACH region. In this CX Network top tips mini-guide, we explore 8 ways you can improve your customer e…
Dissecting Swarovski’s Sparkling Customer Experience Strategy
In this exclusive interview, Karin Winkler, Customer Experience Manager, Swarovski, shares the company’s strategy for creating a mindset of excellence amongst Swarovski employees.Focusing on Top Box Scoring, a new VOC feedback programme, aimed at turni…
A Modern Marketing Architecture: The Foundation for Intelligent Customer Engagement
You can’t win over today’s empowered customers with yesterday’s fragmented marketing approaches.To succeed in the era of connected – and empowered – customers, you need a new approach: one that leverages data, insight and action to address every custom…
Ecommerce Webinar with Google and Mattel (OnDemand): Make Your Products Shine on the Digital Shelf
In fact, a recent analysis from Google shows that there’s a way you can make that happen:Brands submitting product content directly to Google can boost sales of their products by as much as 25%.Learn more about the Google Manufacturer Center, and hear …
Customer Experience Transformation in the DACH Region
Businesses in Germany, Austria and Switzerland are pioneering the world of customer experience. Strictly built around real-life case-studies that you mentioned were of the most relevance to you and covering a range of topics from using CRM and Big Data…
4 Key Steps to Delivering Impactful Performance Management Communications
Research has found that while 86% of companies have some form of performance management in place, only 28% of them believe they are doing it well.One common and major contributor to the low success rate is the poor positioning and communication of…
