Add that to the fact that it takes 12 positive experiences to counter the effect of one negative experience, and it is obvious that extending excellent customer service is the most important challenge facing businesses of all sizes. 2015 is emerging as…
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From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. In most organizations this desire leads to the use of applications and services and sharing beyond IT’s boundaries. This practice, known as “shadow IT”, walks a line that information security officers are uncomfortable with, and it’s having an obvious impact on technical support teams.
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These end users are trying to excel in their work, and while they don’t mean to cause harm, in most organizations this desire leads to the use of applications, services, and data storage and sharing beyond IT’s boundaries. This practice, known as “shadow IT,” walks a line that information security officers are uncomfortable with, and it’s having an obvious impact on technical support teams. The good news is, there are opportunities for all support organizations, regardless of their stance on shadow IT. |
Agile can take a lot of forms, with Scrum or Kanban being two of the most popular. Each form has advantages and disadvantages, but both will help your team get the right feedback they need to build great products. So which one is right for you? Let’s f…
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Since roughly 2005, more and more effort has been placed on declarative configuration management. In this model, a “configuration document” specifies how one or more particular computers should be configured. Software running on each computer – a configuration client – reads that document and implements it. The software often re-checks the document on a regular basis, ensuring that the desired configuration remains in place.
To help you understand the tools available and how they differ, this guide reviews the current state of the declarative configuration management market space and examines current commercial and native products and technologies that enable it. |
Fraudsters are Finding New Ways to Take What is Rightfully YoursCard-not-present (CNP) fraud weighed heavily on merchants over the past year costing over $32 billion – a 33% increase in lost revenue – and that’s just half the burden. Many me…
Fraudsters are Finding New Ways to Take What is Rightfully YoursCard-not-present (CNP) fraud weighed heavily on merchants over the past year costing over $32 billion – a 33% increase in lost revenue – and that’s just half the burden. Many me…
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In such a dynamic working environment, today’s business users need access to all types of data, almost instantly. And they need more than standard, stale reports and dashboards. They need to be able to explore the data so they can discover new information and answer questions – not just about what happened, but also about why it happened.
To maintain a competitive advantage, your Business Intelligence (BI) solution should allow business users to quickly and easily investigate and interrogate the data to find out why something happened – to uncover the root cause behind the “what.” Only with sophisticated visualization techniques and analytics that are relevant, easy to use and easy to understand can your business users get the fact-based answers they need to create a real business advantage. |
DevOps processes improve IT efficiency but can disrupt user-accepted procedures. SAP change control software can facilitate integrations. This essential white paper shows how to:Leverage, not lose, third-party software in DevOps initiativesEase into De…
With multiple implementations under their belts, Revelation Software Concepts’ expert consultants put this guide together to show how to easily capture the ROI data your management needs.This easy-to-read eBook guides you through:The first 100 days – i…
