The toxic employee: we’ve all worked with one and dread having them around. But can one bad apple really spoil the whole bunch? The answer may surprise you.Cornerstone’s recent study unveils how toxic employees affect morale, productivity and staff att…
Forget the conventional wisdom – increasing employee engagement does not mean increasing salaries. So how exactly, then, can executives achieve a happy, motivated team?By offering simple free or low-cost perks! In the new infographic, Whistle Whi…
Coaching is a must for sports teams, but many growing businesses don’t understand the importance of developing its employees through coaching. Whether you want to ensure success for your newest employees, develop struggling employees, or bring ou…
With more and more holiday providers appearing on the market each year competition in the travel industry is fierce. Customer experience and the ability to deliver and exceed expectations are vital to achieve loyalty, retention and stay ahead of compet…
Are you working in the Travel and Leisure space and dealing with Customer Experience on a day-to-day basis? Do you want to learn more from the competitors and build B2B connections? Or simply want to stay ahead of the curve by being the first to follow…
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Increasing the success ratio of a marketing campaign run by the UK’s fourth largest supermarket by 150% and changing the way Brazil provide transportation services to commuters is no easy task. However, Telefonica continue to take tasks like this in their stride as they dominate the world of telecommunication companies using insight from aggregated data to influence the businesses around them. Just how does Telefonica do it and better yet what lessons and top tips can you learn from them? In an exclusive interview with CX Network, Alejandro Moreno Maroto, Global Head of Innovation and Business Development, Telefόnica, shares how the company are forming cross-industry business partnerships and using smart analytics to change the business model of some of the worlds biggest brands like Morrisons and Nestlé. |
The travel industry, like many others, has been disrupted by digital innovation. In this CX network whitepaper, we speak to Abigail Comber, Head of Customer, British Airways; Rueben Arnold, Senior Vice President Marketing & Customer Experience, Vir…
This document addresses each of these issues and presents sound advice for ensuring you make the proper decision that will support and enhance the future vision of your company.Request Free!
Maybe you’re thinking it’s about time to purchase a new Enterprise Resource Planning (ERP) solution. Then again, maybe you’re thinking what you use today to run your business is all you need to be successful and competitive in the future. Maybe you are…
An advanced demand planning solution can synchronize your entire organization towards a common set of objectives, focused beyond optimizing the supply chain to becoming more demand-driven. Read this informative white paper to understand the functional …
