Customer service on social media channels is now a necessity.Customers demand that brands respond to issues across channels. More and more that means customer service on social media.Social has a number of advantages for customer service, but also some…
Measuring the ROI of social media marketing is critical to improving your social strategy. Complete and accurate measurement of the impact of social media marketing is a challenge for many brands. No one tactic or tool allows you to comprehensively mea…
As we look back on our most recent research this year, one sentiment sums up what we’ve heard around the C-suite: “It seems more difficult to get stuff done; we just feel really slow.”In CEB’s annual edition of Top Insights for …
Over the years, we’ve learned again and again that big, bold, and audacious ideas are backed-up by seemingly small daily deeds that build a long-lasting enterprise. That’s why we created our new “101” series of digital books. We…
Where do you want to take your company in 2016?Get a head start on a great year with this guide. Created by our CEO, Joel Trammell, its goal is to help you build the foundation for consistent, predictable high performance in your organization…
 |
As businesses become increasingly software-defined – and with the Internet of Things (IoT) on the near horizon – the pace of change has accelerated. Virtualization, agile development, cloud and mobility have given rise to modern globally distributed architectures and applications that result in an unprecedented level of scale, complexity and dynamism. |
Business leaders often view budgeting as a time-consuming and bureaucratic exercise of little strategic value. But, a poorly managed budgeting process can lead to increased costs and missed opportunities.Whether you’ve completed the process or ar…
The use of numerous disparate monitoring tools is common throughout the financial services industry, due to three inherent factors:Legacy systems remain in use because financial services, being numbers-based, were among the earliest adopters of data-ba…
Most departments do strategic planning, but few do it well. And while some departments define clear objectives that tie directly to strategic business goals and create credible, focused execution plans, many others design vague plans to meet even vague…
As we look back on our most recent research this year, one sentiment sums up what we’ve heard around the C-suite: “It seems more difficult to get stuff done; we just feel really slow.”In CEB’s annual edition of Top Insights for …
