2016 Professional Services Maturity Benchmark Report

Each year SPI Research collects data on approximately 200 key performance indicators across all aspects of professional services organizations. Many benchmarks focus solely on financial metrics, but do not delve deeper into the root causes impacting those metrics. SPI Research believes each component of a professional services organization can both positively and negatively impact performance, cash flow and ultimately profit. The purpose of this benchmark is to provide a holistic view of all aspects of PS performance and how subtle changes in one area, for example, revenue growth, impact all other areas.

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