Technology is at the core of the contact center, and the key trends of 2016 revolve around the ways that great tech and great customer engagement go hand-in-hand. Learn what topics analysts and thought leaders predict will drive contact centers in the …
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Gartner’s Magic Quadrant report is an ideal way to understand what the market looks like for the year ahead. As Gartner explains: “The establishment of an updated modern BI and analytics platform definition for this year’s Magic Quadrant has significantly transformed the Leaders quadrant relative to its composition in previous years.” |
How Fit is Your Lifestyle? To lose weight, you may hire a Registered Dietitian to design a healthy eating program. To get in shape, you may hire a Certified Personal Trainer to design a fitness program. True fitness however, is fitness from the inside …
How Fit is Your Lifestyle? To lose weight, you may hire a Registered Dietitian to design a healthy eating program. To get in shape, you may hire a Certified Personal Trainer to design a fitness program. True fitness however, is fitness from the inside …
Python is a widely used high-level, general-purpose, interpreted, dynamic programming language. Its design philosophy emphasizes code readability, and its syntax allows programmers to express concepts in fewer lines of code than would be possible in la…
Download Performance Management Gets a Bad Review: Tips for Closing the Communication Gap to learn more about:The challenges with traditional performance management programsHow to engage the latest trends in performance managementBest practic…
Throughout 2015, Convercent and Ethisphere partnered to rally compliance executives around a single, shared challenge: compliance program reporting. We met with, interviewed and surveyed hundreds of compliance leaders on how to champion compl…
Identify gaps, mitigate risk and report on what matters most in your hotline and case management program with this comprehensive guide.Download this exclusive guide to:Find new ways to gather data across your organizationSpot check your repor…
Python is a widely used high-level, general-purpose, interpreted, dynamic programming language. Its design philosophy emphasizes code readability, and its syntax allows programmers to express concepts in fewer lines of code than would be possible in la…
Technology is at the core of the contact center, and the key trends of 2016 revolve around the ways that great tech and great customer engagement go hand-in-hand. Learn what topics analysts and thought leaders predict will drive contact centers in the …
