Your customers are on a journey. Every interaction with your company informs the quality of that journey. Do you want great customers? If so, you need to create excellent customer journeys. This means better, more consistent and contextual ex…
How are you handling the unpredictability that inevitably surfaces when you are pushing for positive business outcomes? How can you be sure you are maximizing the knowledge of your organization to overcome it?More than ever, the knowledge and intuition…
What is Case Management?How do I know it can address my challenges?What are signs I should consider Case Management software?How do I know where to start?Download the Case Management Guide today to better understand how it can help you overcome today&r…
In today’s fast-paced world, customers expect companies to proactively respond to customer service concerns before they turn into legitimate, deeply entrenched problems. Being able to keep track of communications and use that information in a col…
By converging awareness, knowledge, and action from across the organization, BPM can help yousolve nearly any challenge, large or small…departmentally or enterprise-wide.This guide is designed to enlighten your understanding, answer your questions, a…
We become tied to what we know.We turn our actions into habit.We become comfortable with how things get accomplished.It is when this ‘how’ broadly becomes comfortable, that we—as people, as leaders, as technologists, as workers—…
Organizations today are inundated with more data than ever before, coming from a myriad of sources and in a variety of formats. The insights that this data can provide can lead to critical competitive advantages, if the data is managed and us…
The study is based on survey data from IT managers and business directors and:Covers current trends, challenges, and benefits related to the adoption of modern application development platforms within enterprise organizationsIncludes data from Forreste…
Over the next few years, analytics will be pervasive and mission-critical for decisions and actions across the business. Data and analytics are increasingly critical elements across most industries, business functions and IT disciplines. Most significa…
You may already know a self-service data preparation solution could be the key to making your job – and IT’s – easier, increasing your value and visibility, but how can you gain more internal interest and support?In this complimentary…
