Nordic Shared Services BPO and GBS Summit
As the Nordic shared services, outsourcing and GBS industry continues to evolve, global process owners and shared services directors need to prove that today’s shared services offer more business value beyond cost saving. The 9th Annual Nord…
How to Get Actionable Insight From Your Contact Center Reporting
Reporting that provides a transparent window into your contact center data helps you gain actionable insight that can differentiate your customer experience and boost your bottom line. Request Free!
Collaboration in the Modern Workplace
Project Manager’s Guide to Getting Things Done
Hands-on tips and best practices from 3 project management expertsIt’s getting tougher for everyone to manage projects in the modern world. Teams are increasingly dispersed across departments, time zones, geographies and external partners. Collab…
Project Manager’s Guide to Getting Things Done
Hands-on tips and best practices from 3 project management expertsAn essential part of a project manager’s or team leader’s role is to effectively manage the workload of their team. That can mean many things: distributing resources efficien…
Secrets of an Elite Project Manager
What’s the secret to project management success?Surely it is about having a solid understanding of what drives the business, don’t you think? Or is it more important to master interpersonal skills – that instinctive ability to communi…
How to Get Actionable Insight From Your Contact Center Reporting
Reporting that provides a transparent window into your contact center data helps you gain actionable insight that can differentiate your customer experience and boost your bottom line. Request Free!
Nordic Customer-Centric Industry Priorities
Being Nordic region, when you are thinking about your customer centric priorities have you considered what your Nordic peers’ priorities are?SSON have industry insights to share with you from Postnard, AIG, Sandvik, Swedbank and more –…
How Banks Can Attract More Millennial Customers
In some ways, the millennial generation is better-suited to entrepreneurship than any previous cohort we’ve seen. They’re more educated than previous generations and more likely to have taken a specific class in entrepreneurship. And they a…


