This bundle includes:Goal Attainment Template: This template enables you to track and evaluate an individual’s progress in attaining their annual goals.Competency Observation Template: This template enables members to keep high-level notes on eac…
As marketers, we often focus on creating high-quality, compelling content without considering how it will be distributed and used by teams throughout the organization. As a result, many assets never live up to their potential and fail to provide true R…
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Sometimes, contact center and IT professionals mistakenly interchange the terms “omnichannel” and “multichannel.” Don’t be one of them! Understand the substantial difference between the two. Knowing the difference is fundamental to designing and delivering the omnichannel customer experiences that today’s digital-savvy customers expect.
Providing omnichannel CX means having the ability to consistently deliver seamless, personalized service throughout the customer’s journey. This requires bridging disparate systems implemented for voice, web, social or mobile customer service, breaking down silos between channels to holistically manage customer context. Register now. You will learn:
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As marketers, we often focus on creating high-quality, compelling content without considering how it will be distributed and used by teams throughout the organization. As a result, many assets never live up to their potential and fail to provide true R…
 |
Frustrated with your brain? How would you like to remember where you put your car keys? Is multitasking working for you? Do you ever wonder how you drove to your destination? “Max Your Mind” points out many benefits or “the Boost” that come with maturity, while offering tips to stay sharp and deal with the down side. Researchers have great news for us! Our brains are “plastic”, which means they change, improving and growing stronger in many ways as long as we give them what they need. However, scientific studies may not be everyone’s favorite reading material. “Max Your Mind” uses anecdotal stories to translate their work into usable tips that we can apply to our everyday lives. Conversational neuroscience can help us make life-giving choices. Solutions appear that we can accept without blame or shame. We hope you will find hope, help and humor within the pages. |
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Frustrated with your brain? How would you like to remember where you put your car keys? Is multitasking working for you? Do you ever wonder how you drove to your destination? “Max Your Mind” points out many benefits or “the Boost” that come with maturity, while offering tips to stay sharp and deal with the down side. Researchers have great news for us! Our brains are “plastic”, which means they change, improving and growing stronger in many ways as long as we give them what they need. However, scientific studies may not be everyone’s favorite reading material. “Max Your Mind” uses anecdotal stories to translate their work into usable tips that we can apply to our everyday lives. Conversational neuroscience can help us make life-giving choices. Solutions appear that we can accept without blame or shame. We hope you will find hope, help and humor within the pages. |
This bundle includes:Goal Attainment Template: This template enables you to track and evaluate an individual’s progress in attaining their annual goals.Competency Observation Template: This template enables members to keep high-level notes on eac…
|
Sometimes, contact center and IT professionals mistakenly interchange the terms “omnichannel” and “multichannel.” Don’t be one of them! Understand the substantial difference between the two. Knowing the difference is fundamental to designing and delivering the omnichannel customer experiences that today’s digital-savvy customers expect.
Providing omnichannel CX means having the ability to consistently deliver seamless, personalized service throughout the customer’s journey. This requires bridging disparate systems implemented for voice, web, social or mobile customer service, breaking down silos between channels to holistically manage customer context. Register now. You will learn:
|
Learn about the importance of cognitive data to workflows and BPM, how cognitive business operations improve engagements with customers and partners, and how Watson APIs bring insight and learning to …
In today’s dynamic business environment, your organization needs to be ready to turn signals from the marketplace into strategic plays. BPM helps you quickly find and execute on missed opportunities, …
