Poor onboarding results in productivity loss and new hire turnover, negatively impacting the bottom line.CEB HR members have their hiring managers use the Onboarding Checklist as a critical tool in their onboarding processes.And, for good reason:Succes…
The customer experience you deliver at the point of on-boarding may be the single most important one. Why? For your customers, it defines how this relationship is going to work. For you, it signals success or failure in what you hope will be a lon…
Poor onboarding results in productivity loss and new hire turnover, negatively impacting the bottom line.CEB HR members have their hiring managers use the Onboarding Checklist as a critical tool in their onboarding processes.And, for good reason:Succes…
New expectations from both customers and internal users have left companies facing mounting pressure to accelerate their everyday operations. Operating at digital speed hinges on being able to connect data, people and processes across the business. Low…
The business process management sector has evolved considerably in recent years. BPM now gives organizations the opportunity to extend beyond basic workflow automation to truly connect, and intelligently guide, processes, data, and people.Creating that…
The iRetail is be a set of applications that would be made specifically for the needs of small Businesses in Fashion and Footwear Industries. The fundamental idea of creating this suite of application is to empower the small businesses with a chea…
Increasingly, brands are looking to differentiate based on an exceptional customer experience. The key to improving the customer experience is being able to effectively measure what’s working and what you …
IBM’s Customer Experience Analytics allows you to go beyond basic customer demographics and purchase history so you can better understand who your customers really are and what their experiences with …
Ordinary analytics tools can’t keep up with today’s digital, multichannel and demanding customers. This guide highlights three major challenges associated with traditional analytics and how innovative strategies combined with IBM’s …
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer …
