Enterprise IT

How to Make Your Employees the CEO of Every Customer Moment

The “Experience Generation” is changing the game for customer service organizations to deliver a new “ideal” customer experience. Today’s tech savvy customers are dictating the terms of engagement and employees are faced with increasing pressures to rise to the occasion.

Your contact center workforce needs the right tools, training, information, and support to deliver great customer experiences. After all, you want them to be the “CEO” of every customer moment and improve customer lifetime value.

Register now. This session will address:

  • Changing dynamics of not just customer expectations, but expectations of a younger generation of employees as well
  • Moving beyond traditional workforce optimization initiatives to employee engagement strategies
  • 7 ways technology can boost employee engagement and empower them to be the CEO of every customer moment

This is a Global Webinar presented Live in North America, Latin America, Europe and Asia-Pacific. Register now for a session that works best for you!

Request Free!
Enterprise IT / Featured Tech / InfoTech

Wind Systems

Each month, Wind Systems delivers on that philosophy, pairing the latest industry news with valuable knowledge and insights from industry experts, in turn GIVING WIND DIRECTION. Wind Systems is targeted toward decision makers who actively seek information about construction services and equipment, wind assessment, research and development, siting, blades, gearboxes, composite materials, condition monitoring, fastening, O&M service, lubrication, and safety, among other topics relating specifically to wind energy production and transmission. Technical articles, profiles, columns, interviews, product information, and industry news—generated by Wind Systems staff and industry experts—comprise the publication’s editorial content. Emphasis is placed on emerging technologies, operations and maintenance, research, management, manufacturing, construction, logistics, and policy. All content published in the magazine also supports its companion website, windsystemsmag.com. A leading online source of information about the wind energy industry, the website contains current-issue editorial content, a digital edition, and a robust technical library. Reaching a global market through an organic convergent media platform, Wind Systems delivers the important industry information in a useful, attractive, easily accessible package.

Request Free!
Enterprise IT / Featured Tech / InfoTech

PCI Security Checklist

New PCI DSS regulations are coming at the end of October. These updates will address growing threats to customer payment information and provide greater clarity for implementing and maintaining PCI DSS controls.Fortunately, ESET has created a new …

Enterprise IT / Featured Tech / IT Operations

PEX Network Annual Report

Hot off the press, I’m very excited to tell you that the PEX Network 2016 Annual Report is now released!The report Emergence: The Future of Operational Excellence examines how the business landscape has changed dramatically over the past decade a…