Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable with moving critical systems to the cloud, due to cloud experience and exposure. The benefits of cloud comp…
As banks strive to gain a better understanding of each customer journey, they are discovering the impact of customer effort. Understand:Why banks must go beyond reducing your customer effortHow the lack of visibility is hindering the ability to improve…
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Mobility is now ubiquitous and this explosive shift has more and more consumers discarding their landline phones and becoming “mobile-first” (if not “mobile-only”). Businesses need to take their outbound customer engagement in the same direction or be left out of the conversation.
This white paper will identify the key components of a comprehensive outbound engagement strategy and detail the benefits organizations can achieve with outbound communications. Are you ready to learn how? |
Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable with moving critical systems to the cloud, due to cloud experience and exposure. The benefits of cloud comp…
Customers are using digital and voice channels, sometimes simultaneously. The average contact center today has nine communication channels. While customers appreciate having multiple channels to choose from, they expect seamless experiences as they nav…
As banks strive to gain a better understanding of each customer journey, they are discovering the impact of customer effort. Understand:Why banks must go beyond reducing your customer effortHow the lack of visibility is hindering the ability to improve…
Why not use your next spare half an hour to skill-up? Each of these short e-books can be read in just 30 minutes. Addressing those painful work problems, and giving practical tools and expert advice to overcome them, the 30 Minute Reads series will mak…
There’s no better teacher than experience, so learn about productivity from someone who dedicated a full year to exploring the topic by completing dozens of experiments. Big projects can have costs, but they’re worth it! This eBook will help …
Why not use your next spare half an hour to skill-up? Each of these short e-books can be read in just 30 minutes. Addressing those painful work problems, and giving practical tools and expert advice to overcome them, the 30 Minute Reads series will mak…
There’s no better teacher than experience, so learn about productivity from someone who dedicated a full year to exploring the topic by completing dozens of experiments. Big projects can have costs, but they’re worth it! This eBook will help …
