Catskill Hudson Bank has grown from its roots as a community bank serving Sullivan County, NY, to providing services to business customers across five counties by merging small-town customer service …
Traditional Disaster Recovery (DR) methods rely on an active/passive model in which enterprises maintain business continuity by failing over from active systems to secondary, idle systems (typically in a geographically disparate location) configured to…
Traditional Disaster Recovery (DR) methods rely on an active/passive model in which enterprises maintain business continuity by failing over from active systems to secondary, idle systems (typically in a geographically disparate location) configured to…
While perhaps seeming simple at first glance, implementing the OTT Video 2.0 strategy has considerable implications on your current media infrastructure and business processes. This blueprint, based on best practices that Zuora has arrived at working w…
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CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud. Take a look at this report to learn how the organization:
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The aging population is growing rapidly – and so are their healthcare demands. This means new opportunities, but also new challenges for senior care providers from home health to assisted living and beyond. Download this eBook to learn about:
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We asked more than 2,000 Americans how they currently connect with healthcare providers. Their answers may surprise you.Learn why 62% of patients think wearable data might save them moneyDiscover the number one way care can improve after a hospital sta…
We asked more than 2,000 Americans how they currently connect with healthcare providers. Their answers may surprise you.Learn why 62% of patients think wearable data might save them moneyDiscover the number one way care can improve after a hospital sta…
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CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud. Take a look at this report to learn how the organization:
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Experts suggest that payers focus on call center success to build trust with members and improve the customer experience. By resolving member issues quickly, reps have smarter, more personalized relationships with customers — and a more complete view of their needs. Read this eBook focused on transforming the member experience to learn how to:
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