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In this eBook, we provide the latest research on customer loyalty, along with a three-pronged approach for securing it. You’ll learn how to get better insights about your customers and win them over with laser-focused personalized marketing. Whether you have 10 customers or 10,000, this eBook will show you how to deepen customer engagement and keep them coming back. |
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The problem is, customers don’t think in terms of singular interactions. They actually view their relationship with a brand as a product of their experiences – which is why it is imperative that marketers see things from the customers’ perspectives, and should seek to better understand every facet of the customer journey. This paper provides seven best practices that will help you become better at understanding the customer journey, delivering a more balanced journey, and ultimately improving each customer experience in the process. |
We researched more than 1,000 qualified B2B sales calls over the past 3 years to understand why 641 of them didn’t close. The sellers were from a variety of tech companies. The prospects were senior level decision makers for technology…
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Delivering exceptional customer experiences has become a key differentiator for top organizations today. Now you can see where your peers and competitors stand in the new Forbes Insights report Data Elevates the Customer Experience. This report is a comprehensive follow-up to an October 2015 preliminary pulse survey conducted among 105 executives of large global organizations. It identifies three categories of organizations – leaders, explorers and laggards – and measures the progress they have made with the data-driven customer experience based on three key pillars: organization (people), openness (data) and orchestration (processes). Read the results, find out where you stand and glean some new ideas from your peers about how to elevate the customer experience. |
This cheat sheet includes: The impact work-life balance has on your focus How the balance can improve your cognitive functioning 7 tips to ensure work-life balance Improve your time management and reduce your stress by making …
This cheat sheet includes: The impact work-life balance has on your focus How the balance can improve your cognitive functioning 7 tips to ensure work-life balance Improve your time management and reduce your stress by making …
Becoming and remaining an effective manager of your time is one gigantic step you can take to reduce stress and improve your business results. Today’s business environment creates pressure to produce more work. Helping yourself and your employees manag…
When it comes to procurement concerns, grocers have two key areas of focus: ensuring supply and managing costs. While grocers can realize significant cost savings through effective procurement management, they also face substantial risk for cost overru…
Every store must spend money on necessary items that don’t directly make them money — things like cleaning services and corrugated cardboard boxes, plastic cutlery for take-out foods and plastic shopping bags. Such items and services &mdash…
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High-growth companies are powered by people who understand what it takes to get set for growth—individuals with the vision and drive to take their business to the next level. We call these people the Grow Getters.
Grow Getters know what growth looks like for their business and how to achieve it. They invest where it counts and have an integrated Enterprise Resource Planning (ERP) system that gives them the essential visibility and agility needed to act for growth. Discover the 10 characteristics that set the Grow Getters apart from their competitors… |
