Enterprise IT

Customer Webinar: Transforming a Non-Traditional Call Center: Hear the Rochester Regional Health Success Story!

Whether you’re in Healthcare, Tech or Manufacturing, every industry has intricate back-office operations. Take scheduling, for instance—getting it right can have a huge impact. Under-staff and you frustrate customers and demoralize employees; over-staff and it drives up operating costs. The right tools not only address this balance, but can do so for non-standard departments across your company.

Learn how a healthcare company utilized a call center infrastructure to gain visibility across multiple departments, increase their efficiency, and improve patient care. Join us as Rochester Regional Health shares their experiences with patient outreach and scheduling, billing, customer service, and nursing across 80 facilities and 20,000+ employees, medical staff and volunteers.

Webinar attendees will learn:

  • How departments such as Human Resources, Billing and Field Operations can directly benefit from a call center approach
  • Why the adage “you can’t manage what you can’t measure” matters with back-office operations
  • How a centralized approach paired with the right tools can have a significant impact on operations and patient/customer care

This is a global webinar presented live in North America, Latin America, Europe, and Asia. Choose a session that works for you!

Request Free!
Enterprise IT

SANS Review of Arctic Wolf SOC-as-a-Service

SANS Institute reviewed Arctic Wolf’s services from a customer’s point of view and arrived at the following conclusions:

  • CyberSOC (SOC-as-a-service) provided visibility into events launched in SANS test environment
  • The service successfully caught and helped repair vulnerabilities purposely left in the environment for review
  • CyberSOC provided accurate reporting throughout the review

Request Free!
Enterprise IT

SANS Review of Arctic Wolf SOC-as-a-Service

SANS Institute reviewed Arctic Wolf’s services from a customer’s point of view and arrived at the following conclusions:

  • CyberSOC (SOC-as-a-service) provided visibility into events launched in SANS test environment
  • The service successfully caught and helped repair vulnerabilities purposely left in the environment for review
  • CyberSOC provided accurate reporting throughout the review

Request Free!
Enterprise IT

To SIEM or not to SIEM

SIEM is like a bike. It stops when you stop pedaling. Every organization – no matter the size – has data, network, IP, and other information to protect. When implemented well, SIEM (Security Information and Event Management) is a great tool that can protect your information and keep your business secure.

But there’s a catch: managing a SIEM is akin to riding a bike uphill. When you stop pedaling the bike, you stop moving altogether. Constant attention is required to keep things moving. Managing a SIEM is a full-time job, which requires perpetual focus. With SIEM, you manage the tools not the threats.

Download this paper to discover the top 5 reasons why SIEM can be a bad choice for mid-market companies, including a few of the following:

  • The amount of resources needed to manage a SIEM
  • The complexity associated with deploying, administering, and operating a SIEM
  • The cost of a SIEM (the more you give, the more you get)

You will also learn about other options that are available to mid-market companies with smaller budgets and limited resources.

Request Free!
Enterprise IT

To SIEM or not to SIEM

SIEM is like a bike. It stops when you stop pedaling. Every organization – no matter the size – has data, network, IP, and other information to protect. When implemented well, SIEM (Security Information and Event Management) is a great tool that can protect your information and keep your business secure.

But there’s a catch: managing a SIEM is akin to riding a bike uphill. When you stop pedaling the bike, you stop moving altogether. Constant attention is required to keep things moving. Managing a SIEM is a full-time job, which requires perpetual focus. With SIEM, you manage the tools not the threats.

Download this paper to discover the top 5 reasons why SIEM can be a bad choice for mid-market companies, including a few of the following:

  • The amount of resources needed to manage a SIEM
  • The complexity associated with deploying, administering, and operating a SIEM
  • The cost of a SIEM (the more you give, the more you get)

You will also learn about other options that are available to mid-market companies with smaller budgets and limited resources.

Request Free!