Analyst Webinar: How Large Contact Centers Are Managing Risk as CCIM Vendors Struggle

It is critical for large companies to address Contact Center Interaction Management (CCIM) supplier instability when looking ahead to drive exceptional customer experiences across all channels. For many, the “wait-and-see” option is becoming less viable, especially as the focus on Customer Experience (CX) and digital transformation accelerates to meet customer expectations. Learn how to best act on your CX vision while minimizing technology risk and disruption to your business.

Hear from special guest speaker Art Schoeller, Vice President and Principal Analyst at Forrester, as he and Jason Alley of Genesys discuss:

  • How to evaluate roadmap options if your current CCIM vendor is at risk
  • Three specific options for evolving your technology stack at your own pace
  • How one customer transformed customer engagement while leveraging their existing investment

This is a global webinar presented live in North America, Latin America, Europe, and Asia. Choose a session that works for you!

Request Free!

Analyst Webinar: How Large Contact Centers Are Managing Risk as CCIM Vendors Struggle

It is critical for large companies to address Contact Center Interaction Management (CCIM) supplier instability when looking ahead to drive exceptional customer experiences across all channels. For many, the “wait-and-see” option is becoming less viable, especially as the focus on Customer Experience (CX) and digital transformation accelerates to meet customer expectations. Learn how to best act on your CX vision while minimizing technology risk and disruption to your business.

Hear from special guest speaker Art Schoeller, Vice President and Principal Analyst at Forrester, as he and Jason Alley of Genesys discuss:

  • How to evaluate roadmap options if your current CCIM vendor is at risk
  • Three specific options for evolving your technology stack at your own pace
  • How one customer transformed customer engagement while leveraging their existing investment

This is a global webinar presented live in North America, Latin America, Europe, and Asia. Choose a session that works for you!

Request Free!

Metal Spinning & Hydroforming – The Stamping Alternative eBook

While both metal spinning and hydroforming are ideal for manufacturing sturdy, lightweight, and cost-efficient parts, each style has its own advantages.

From this eBook, you’ll learn invaluable information about both of these processes, plus:

  • The Basics of Metal Spinning
  • Metal Spinning Tooling
  • The Basics of Hydroforming
  • Hydroforming Tooling

Fill out the form to get your copy of “Metal Spinning and Hydroforming — the Stamping Alternative” 

Request Free!

A Comprehensive Toolkit to Recruiting & Hiring Excellence

The current ratio of unemployed Americans to open jobs is 1.4 to 1, compared to 6.6 to 1 during the last recession in July of 2009 (Bureau of Labor Statistics). It’s no wonder recruiting and hiring has become a top challenge for many organizations. But with the right resources and processes in place, you can get a leg up on attracting and hiring the most qualified candidates.

Find out how you can:

  • Ensure your career site isn’t turning candidates away
  • Eliminate the disconnect between hiring managers and recruiters
  • Use a refined job description can attract top candidates
  • Collect meaningful interview feedback and make better hiring decisions
  • Effectively onboard new hires

Download the essential toolkit to optimize your recruiting processes and help eliminate one of your top business challenges.

Request Free!

4 Ways HR Software Can Impact Your Bottom Line

You already know that people costs are the largest part of your budget and your biggest liability. But you may not realize just how much the HR software you choose directly impacts your bottom line. Now’s the perfect time to review your current HR systems from a financial perspective and ask tough questions: is your software an asset or is it costing more than you know?

Download our guide to learn 4 ways HR software can contribute to improving your bottom line.

Request Free!