Enterprise IT / IT Operations

2017 UPS Pulse of the Online Shopper Retail Fundamentals

Exceptional service is a must for an ideal shopping experience. To thrive in today’s competitive environment, retailers must exceed service standards. Exceptional service standards include logistics, which play an even greater role in the consumer experience now as shoppers expect faster shipping, flexible delivery options including in-store pickup, and traditional in-home delivery. While the ease of online purchasing is pervasive, an equally efficient returns process plays a critical role in customer satisfaction. A winning retail model provides outstanding service with delivery superiority and features choice as the guiding principle throughout the shopping experience.

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Enterprise IT / IT Operations

2017 UPS Pulse of the Online Shopper Retail Fundamentals

Exceptional service is a must for an ideal shopping experience. To thrive in today’s competitive environment, retailers must exceed service standards. Exceptional service standards include logistics, which play an even greater role in the consumer experience now as shoppers expect faster shipping, flexible delivery options including in-store pickup, and traditional in-home delivery. While the ease of online purchasing is pervasive, an equally efficient returns process plays a critical role in customer satisfaction. A winning retail model provides outstanding service with delivery superiority and features choice as the guiding principle throughout the shopping experience.

Request Free!
Enterprise IT

10 Lessons from High-Value Finance Teams

It’s harder than ever to work in Finance. Finance teams today must deliver on a dual mandate: provide effective governance to the business (e.g., accounting, controls, reporting) as well as effective guidance (e.g., risk management, product devel…

Enterprise IT

10 Lessons from High-Value Finance Teams

It’s harder than ever to work in Finance. Finance teams today must deliver on a dual mandate: provide effective governance to the business (e.g., accounting, controls, reporting) as well as effective guidance (e.g., risk management, product devel…

Enterprise IT / Featured Tech / Human Resources

Interested in What HR Will Look Like in 2022?

The world of HR is evolving from core HR functions to people-focused professionals. Developing recruiting and retention strategies will define HR’s success in the future. We wanted to know how HR professionals like you view the industry now and what changes you envision taking place in five years. Those responses make up our HR Trendcast report.

When you download the report, you’ll learn:

  • The HR challenges keeping people up at night (there are a few)
  • What the future holds for finding and retaining top talent
  • Changes in how we manage performance and conduct performance reviews
  • And, much, much more

Download the report now to see the future and possibly solve your most pressing people problems.

Request Free!
Enterprise IT / Featured Tech / Human Resources

Onboarding 101

A structured onboarding program that uses automated software can increase long-term employee engagement, customer satisfaction and your company’s bottom line. Download the guide to learn these six simple steps to organized onboarding: Get your te…

Enterprise IT

SAS Analytics for IoT: Smart Cities

From cars to factories to cities, many governments are already collecting information from citizens and connected devices that send and receive data over the Internet of Things (IoT). While analysts expect the IoT to soar to tens of billions of device…

Enterprise IT

SAS Analytics for IoT: Smart Cities

From cars to factories to cities, many governments are already collecting information from citizens and connected devices that send and receive data over the Internet of Things (IoT). While analysts expect the IoT to soar to tens of billions of device…

Enterprise IT

SAS Analytics for IoT: Smart Cities

From cars to factories to cities, many governments are already collecting information from citizens and connected devices that send and receive data over the Internet of Things (IoT). While analysts expect the IoT to soar to tens of billions of device…