Forrester Research on 2018 Customer Service Trends
Consumer demands for easy, effortless service across an ever-expanding number of channels and touchpoints continue to rise and businesses are challenged to keep pace. With loyalty and revenue at stake, organizations that emerge as customer experience leaders will be those that leverage automation, AI and human assistance at the right points in a customer’s journey to transform the core of their service operations.
Download Forrester’s 2018 Customer Service Trends: How Operations Become Faster, Cheaper and Yet More Human report to learn:
- Best practices for applying automation, AI and human assistance throughout the customer lifecycle
- Attributes of enterprise chatbots/virtual assistants that truly deliver on customer needs
- Why consumers increasingly prefer conversational voice interfaces
Don’t miss out on these valuable insights. Download the report today.
