eBook: Your Definitive IVR Playbook
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At …
eBook: 7 Steps for Delivering Next-Generation Digital Customer Service
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in …
eBook: The Truth About Cloud in Small Contact Centers
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud …
Nucleus Research: Genesys PureCloud Makes Omnichannel Accessible
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better …
Gartner Predicts 2018: CRM And Customer Experience
According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets”. Learn how you can plan your …
Scale Your Business With Self-Service
Scale your customer service operations in smart ways, whether you’re moving upmarket or adding products and features. Customer support costs be reduced by 25% or more when proper knowledge management …
Provide Better Customer Service With Zendesk
Zendesk Support helps you improve relationships with your customers & provide them with a seamless experience. Improve customer satisfaction, increase agent productivity, and scale your support operation. Watch the demo …
Your Guide to Omnichannel Support
Today’s customers ask questions day and night & want answers immediately. How can you anticipate which channels a customer will need or want and determine whether these channels will be …
6 Tips for Building a Thriving Help Center
Customers have come to prefer solving their issues & answering their own questions. Customers only seek direct interactions when they unsuccessfully exhaust their self-service options. Build an all-in-one knowledge base, …
Is Your Social Customer Service Already Stellar?
If you answered the headline with a yes – give yourself a major pat on the back. You are out there setting the standard for others to follow (And please, get in touch so we can get you signed on for a guest blog spot). If you answered “no, …
