Enterprise IT / Featured Tech / IT Operations

Predicts 2018: Procurement and Sourcing Technology Will Benefit From Advances in AI, Data Visualization and B2B Marketplaces

This Gartner research highlights the most disruptive changes to procurement and sourcing processes and enabling technologies today.

With this research, you will understand why you should:

  • Investigate which spend analyst tool your company’s sourcing organizations use today.
  • Determine how much of your company’s money is already being spent in B2B marketplaces and how to consolidate spending and work with procurement to establish a basic set of guidelines on when each marketplace should be used.
  • Become educated on the short-term uses of chatbots and the mid- to longer-term applications of virtual assistants.

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Enterprise IT

Experience industry-leading HCI with SimpliVity

In the era of digital transformation, IT departments ignore datacenter infrastructure at their own peril. For businesses that are making the switch to hyperconverged infrastructure (HCI), the benefits are clear — and HPE’s  SimpliVity …

Enterprise IT

Gartner’s IT Cost Optimization Principles

This Gartner research highlights how CIOs and IT financial leaders should effectively manage cost optimization by: Including a detailed framework that clearly explains how and why major product/service conclusions were reached whenever presenting IT r…

Enterprise IT

Predicts 2018: Procurement and Sourcing Technology Will Benefit From Advances in AI, Data Visualization and B2B Marketplaces

This Gartner research highlights the most disruptive changes to procurement and sourcing processes and enabling technologies today.

With this research, you will understand why you should:

  • Investigate which spend analyst tool your company’s sourcing organizations use today.
  • Determine how much of your company’s money is already being spent in B2B marketplaces and how to consolidate spending and work with procurement to establish a basic set of guidelines on when each marketplace should be used.
  • Become educated on the short-term uses of chatbots and the mid- to longer-term applications of virtual assistants.

Request Free!
Enterprise IT / Featured Tech / Sales & Marketing

Predicts 2018: Technology Procurement Must Transform To Enable Business Objectives

I&O leaders looking to optimize IT operations using IT service management should:

  • Determine receptivity for virtual support agents (VSAs) before making any investment in the technology by observing consumer trends and through directly engaging with business users.
  • Procure VSA technology only when the benefits of efficiency and additional contact channels outweigh any negative impact on customer satisfaction.
  • Plan to wait for complete VSA solutions “off the shelf” to avoid developing experimental technology in tandem with vendors.
  • Establish a foundation in knowledge management using techniques like knowledge-centered service (KCS) to build a valid and dynamic knowledge base before implementing VSA technology.

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