In this digital age, where almost every new business project is an IT project, IT departments should proactively help define new business opportunities, not simply ‘keep the lights on’. IT Rationalization: from application inventory to t…
As CS continues to advance and evolve, organizations are getting a clearer picture of how much they’re missing when they only provide white-glove service to the top tier. That’s where the CS model succeeds. Its focus on customer use and val…
As the Customer Success Manager (CSM) career path has evolved and seen exponential growth, recruiters and HR professionals have had to play catch-up and get creative to source new talent. At the same time, C-level decision- makers in operations, sales,…
Automation is an important aspect of a Customer Success (CS) strategy, and a particularly alluring option when trying to reduce costs and increase productivity. But there’s a downside to focusing too much on the bottom line and overlooking the be…
Most planning and analyses associated with the healthcare industry’s Triple Aim initiative of improving the patient experience, improving population health and reducing per-capita costs have focused on clinical or clinically related measures of p…
Most planning and analyses associated with the healthcare industry’s Triple Aim initiative of improving the patient experience, improving population health and reducing per-capita costs have focused on clinical or clinically related measures of p…
At a certain point in a professional’s career, they build up enough knowledge and confidence in their ability to do their job. Then, they consider the idea of a promotion and imagine what it would be like to move into a management role. Does t…
After conducting a study, research indicates five distinct Leader Profiles, with a Welder being the best. The Welder is the leader who: People want to follow Pulls people, as opposed to pushing them Doesn’t shy away from the fro…
At a certain point in a professional’s career, they build up enough knowledge and confidence in their ability to do their job. Then, they consider the idea of a promotion and imagine what it would be like to move into a management role. Does t…
After conducting a study, research indicates five distinct Leader Profiles, with a Welder being the best. The Welder is the leader who: People want to follow Pulls people, as opposed to pushing them Doesn’t shy away from the fro…
