Ergonomics Is Good Economics

Traditionally, workers throughout various industries have been expected to physically adapt themselves to jobs, rather than form the job around the worker’s comfort and safety. However, as physical job-related ailments such as back injuries, lowe…

The Fundamental Guide to the Contact Center RFP

Planning for 2019 already? You’re in good company. Contracting a new contact center outsourcer may be one of the most impactful decisions you make all year (no pressure, right?) You’re putting your brand and your customers in the hands of s…

Your 1040 Tax Guide Cheat Sheet

As a financial services professional (FSP) you want to get a complete picture of your clients’ financial health in order to give them the best advice possible and make the most of opportunities. However, your clients may not have all the document…