Voice of Customer Programs in a ROI World

ROI equation: happier customers = increased profitability. It’s clear that for a VoC program to provide measurable return on investment (ROI), it takes much more than a list of metrics. The challenge lies in proving to your executives that a V…

18th Century Technology for Modern Medical IoT

He called this phenomenon “animal electricity.” This concept was soon refined over time to become the voltaic cell, the foundational concept of the potato clock, fondly known by all engineers.  Who knew that this cell would be lever…