Join us for a live webinar, brought to you by Chief Customer Officer, Fall and the CXPA to address customer empathy with organizations. Join CX leaders from Electronic Arts, Dell and Manulife as they share how customer empathy is being impleme…
Choosing the right technology services partner makes all the difference in the world to your business. Your organization has specific requirements, and meeting your objectives depends on finding a provider that can accommodate them. In addition, your e…
Choosing the right technology services partner makes all the difference in the world to your business. Your organization has specific requirements, and meeting your objectives depends on finding a provider that can accommodate them. In addition, your e…
But what kind of system is the best fit for the way your company works? It’s an important question because that system impacts so many aspects of your business, like your budget, employee productivity, and customer care. Most companies are in the…
Modern technology is enabling manufacturers to connect and manage products, assets and processes in ways unimaginable a few years ago. Those connections are fueling new operational heights — greater real-time visibility, more robust data capture …
Today’s up-and-coming executives are expected to measure every aspect of their team’s work and provide insights to their own leaders. For the IT service and support leaders to be successful, there’s a need to know exactly what to meas…
Think about an IT Service Catalog as a supermarket of available services. Everyone in your company requests and delivers services from each other. From Human Resources and Marketing to Facilities and Procurement, each department is a service provider t…
New technology can be intimidating, but the features of the modern service desk should make life easier for users, not more complicated. By leveraging all of the modern technology available for your service desk, you’ll have a lower cost and m…
Today’s up-and-coming executives are expected to measure every aspect of their team’s work and provide insights to their own leaders. For the IT service and support leaders to be successful, there’s a need to know exactly what to meas…
Think about an IT Service Catalog as a supermarket of available services. Everyone in your company requests and delivers services from each other. From Human Resources and Marketing to Facilities and Procurement, each department is a service provider t…
