The New Reality for Customer Engagement
New customer expectations across all facets of engagement are challenging how traditional contact centers operate. Pressure is building to optimize customer experience, improve agent productivity, and deliver on strategic business initiatives. But, …
The Value of Localized Video Advertising For Brands
Advertisers are facing a new normal; viewers today are watching more video online than they’re watching on television. As time in front of the TV declines and time on video channels like YouTube increases, brands and their local partners need to b…
2019 Customer Service Planning Guide: Using Messaging to Increase Agent Efficiency, Deflect Calls, and Improve Customer Satisfaction
As many businesses work on improving the customer experience, they look to efficient, cost-saving technologies like IVR and chatbots. These avenues often seem the most logical for customer service managers who are charged with cost-cutting, but they of…
Where’s Your Business Blindspot?
3 Ways to Stop Your Business Running Out of Time
Has Your Business Outgrown Xero?
The Small Business Growth Playbook
Assessing Global Payout Services
Many businesses today face the challenge of sending payouts to global suppliers, freelancers and business partners in the most efficient and cost-effective way. Sending global payouts is complex, especially for companies that need to do mass cross-b…
Assessing Global Payout Services
Many businesses today face the challenge of sending payouts to global suppliers, freelancers and business partners in the most efficient and cost-effective way. Sending global payouts is complex, especially for companies that need to do mass cross-b…