It seems like there’s always a newer version or better software out there. Yet while implementing new and improved systems can help your business scale and save your company money, it’s important to know whether new software is worth the tr…
This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the abi…
Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is ba…
We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you’ve been on the si…
Every dental practice wants to provide excellent patient experiences, build relationships, and maximize the overall performance and efficiency of their practice. The key to achieving this is through effective, timely, relevant patient communications. …
It’s no surprise that over 85% of searchers do not go past the first page of search results. Download this free whitepaper to get expert advice on how to get found easier and faster by prospective patients online! You’ll learn about: …
Today, 72% of people trust online reviews just as much as a personal recommendation. With more and more people researching businesses online, it may come off as a red flag to potential new patients if there are no reviews available. Download this…
Social media has exponentially expanded the reach of word-of-mouth advertising. While a patient may have once recommended you to a few close friends, today experiences are shared with hundreds at a time. In this 90-second video by ProSites you’ll ge…
Often neglected, patient retention is a highly profitable aspect of your dental practice’s marketing efforts. You must maintain a seamless experience from the moment they arrive on your website, through to their first and continued visits to y…
Find out how to build a marketing plan that will bring in new patients consistently in 8 simple steps.Request Free!
