In a market where anyone can get insurance coverage with just a few taps on their phone, it is tough to remain profitable and stand out from the crowd. You must position your agency so that your producers can quickly gain the knowledge necessary to wri…
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New customer expectations across all facets of engagement are challenging how traditional contact centers operate. Pressure is building to optimize customer experience, improve agent productivity, and deliver on strategic business initiatives. But, …
Konzentrationsschwierigkeiten und Fehleranfälligkeiten haben nicht nur mit Überlastung oder unklaren Prozessen zu tun, manchmal ist es ganz einfach: Wir denken zu wenig an uns und die so wichtigen Pausen. Einige Diskussionen gibt es …
Low-code is a game changer on many levels. It can accelerate development by 20x over traditional full-stack coding, and business context can be incorporated into development continuously. Yet the acceleration enabled by low-code platforms has thrown…
Organizations need new skills to effectively implement an expanding set of digital capabilities, such as artificial intelligence (AI), deep learning, the internet of things (IoT), and robotic process automation (RPA). Deploying digital technologies one…
When you step back and look at the big picture, the rise of RPA represents a pivot from people to software, from high-volume, highly transactional manual processes, to the emerging digital workforce—a fast moving pivot. As a bu…
New technologies—and the opportunities connected vehicles present—are changing the way automotive industry players need to think about value chains, business processes, and data management. Automotive leaders are embracing intelligent au…
Low-Code development is the way to build apps more quickly by reducing the need to code. But that’s not the whole story. Continually evolving expectations are forcing you to accelerate operations, improve the customer experience, and be nim…
Digital transformation is crucial to most companies’ long-term vision, but are organizations truly ready for it? Do they have the technical infrastructure and staff to support that vision? Appian and DevOps.com endeavored to answer these question…
