2018

If you’ve spent any time in an inbound contact center, you know that things never go exactly as planned. You may find that: Volume and arrival patterns are inconsistent Agent behavior can be unpredictable Unplanned events can derail eve…

Forrester’s 40-criteria evaluation of data center hardware platforms for software-defined networking (SDN), identifies the nine most significant players — Alcatel-Lucent Enterprise, Arista Networks, Extreme Networks, Cisco Systems, Cumulus …

The era of the cloud is here. Thus, enterprise networks must be able to respond to the rapid changes in business and the needs of users and customers.  A recent survey by IDG Research Services found that 63% of network professionals see the nee…

In reality, many applications are far from cloud-ready, and some never will be. But almost every new application will be cloud-enabled.  …So how do you evolve your data center into a private cloud and drive hybrid IT by connecting to public c…

Business leaders are eager to leverage new technologies, and IT leaders can’t afford to fall behind. Today, IT decision-makers are building multi-cloud data center networks that leverage automation and SDN. When every organization is unique…

IT’s decades-long emphasis on TCO is being eclipsed by a new-found focus on security and automation. Whether it’s the continuous risks posed by a dynamic threat landscape, the threat of digital disruption, or an inability to keep pace with …

While police report information-gathering has long been a mainstay of the claims processing workflow, it’s come with some challenges. Manual ordering, slow queues, and disparate or missing data can lead to resource drains and long claims cycle ti…

This year’s theme “The Next Frontier: HR’s Role in Leading Digitalization” demonstrated how digital transformation can be used to focus on employee experience and attract and retain employees. Download the event key takeaways&nb…