CFO SUPERHEROES

Today, critical business decisions need to be made instantly, ever expanding data has to be mastered and time-wasting processes must be stamped out. Fortunately, advances in technology and business management systems give forward-thinking CFOs the digi…

AI and Customer Care: The Future is Here

Artificial intelligence in the contact center is one significant piece of the puzzle that is omni-channel customer service. With integration between live chat, video chat, SMS, web forums, email, social, self-serve apps, and, of course, voice, the omni…