Infrastructure and operations leaders responsible for networking are increasingly looking to new WAN edge solutions to address connectivity to on-premises and cloud-based application deployments.This research should help identify vendors that best fit …
WAN edge infrastructure is changing rapidly as I&O leaders responsible for networking face dynamic business requirements, including new application architectures and on-premises and cloud-based deployment models. I&O leaders can use this research to id…
As more brands seek paid placements, ad prices are on the rise. From search to social, we’ve uncovered the top trends and predictions brands will need to focus on in 2019 to maximize their paid budgets and stand out among the competition. Read…
As more brands seek paid placements, ad prices are on the rise. From search to social, we’ve uncovered the top trends and predictions brands will need to focus on in 2019 to maximize their paid budgets and stand out among the competition. Read…
The term “Cognitive Computing” might initially have you thinking about the dark side of artificial intelligence (AI). Propelled by visions of robots taking over humanity – like in the movies …
The primary service channels we are seeing used within the industry are the most traditional ones: phone, email, and chat. However, alternative channels like self-service, SMS, IoT, and social media have started to outpace the growth trajectories of th…
SelectHub product ratings and recommendations are based on expert analysis of the top systems matching your needs. Get the inside scoop on system usability and pricing from our analysts–and actual software buyers.Find the best preventive maintenance s…
Explore the financial impact of Dynamics 365 for Customer Service on six diverse companies facing challenges with their legacy customer support systems, and evaluate whether the same solution could benefit your business.Request Free!
Whether your agents are in the field or in the contact center, they have the opportunity to go beyond providing basic service. Agents can use interactions as an opportunity to understand customer pain points, gather feedback, identify areas of value de…
This paper focuses on the most effective and quickest ways to produce change: implement the right tools and optimize the customer service processes.Request Free!
