What You Need to Know Before Buying ITSM Software

In this guide, we will explore 4 key points to buying software:What Is ITSM Software?Common Features of ITSM SoftwareWhat Type of Buyer Are You?Benefits and Potential IssuesComplete the form to receive your guide! In addition, one of their expert soft…

A Beginner’s Guide to Conversation Analytics

The term, ‘Voice of the Customer’ is no longer a metaphor. Speech analytics has been around for a while. Since its first commercial appearance over a decade ago, it has evolved, matured and even diversified. One of its recent branches is Conversatio…

5 Ways to Unleash the Power of Voice Data

Despite the rise of Omnichannel Customer Engagements, voice interactions continue to play a vital role in all business today. But Voice Data is often overlooked in the data mix. Each conversation that takes place in an organization poses an opportun…

Advanced Analytics

Today’s CMO has the power to create impact, simply by putting advanced analytics at the center of every core process. In the last five years, the underlying technology of Conversation Analytics took a giant leap forward. Leading providers introduced…