How the IIoT Enhances Predictive Maintenance

Predictive Maintenance is a key part of the industry 4.0 megatrend and is becoming increasingly accessible to manufacturing operations of all sizes, from the global corporation to the small automotive supplier. While predictive maintenance was possible…

POWER’s Performance Improvement Guidebook

Articles contained in this guidebook include: Optimize Power Plant Operations with Industrial Data Management and Predictive Analytics Best Practices for Aligning Safety Metrics, Incentives, and Performance How to Use “Honeypots”…

The Top 10 Voice of Customer (VoC) Best Practices

As companies work to restore consumer trust and build better relationships with customers, they must think and communicate differently. They must gain a better understanding of customers’ needs, wants, and concerns by continually gathering, analy…

Unlock The Value of CX

Effective business decisions start with a series of questions that, if well answered, will serve to illuminate options, reduce risk, and drive maximum value. It’s no secret that this all starts with a positive customer experience Download the white …

NPS: Stop Chasing The Score

Experience has shown that these measures can entice organizations to spend their time “chasing the score,” which can actually undermine CX success. Maybe we have it backwards, and CX goals should be based on positive and negative behaviors …

Engineering: Commercializing Process Technologies

Many students study chemical engineering with the aspiration of someday inventing an innovative process that could be a true game changer. As we all know, creating a new process is quite complex. Compared to the rapid pace of advancements in other prog…