eBook: The #NoSearching Revolution

Today people expect information to find them. Whether it’s through our favourite news app and social networks or even through friends and family on direct messaging apps like Whatsapp, we get information just as it happens. Unfortunate…

What Is The Value Of Showing Effort?

When it comes to achieving operational transparency in a value-driven business economy, enterprises now have an opportunity to leverage intelligent virtual assistant technology in order to increase their marginal effort. Learn how organizations can tak…

Why Do People Cut Corners?

For employees, there are often tradeoffs between getting things done quickly and getting them done right when under pressure. This conflict prompts employees to cut corners and bend the rules in order to ‘get the job done’, with potentially…

Mental Models And Their Importance In Upselling

We make decisions based on ideas and mental models of the people we interact with. Our brain uses these models to categorize information and guide behaviors. Without them, we would have to start every interaction from scratch. However, our mental model…

How Being Measured Shapes What You Do

We are what we measure. By measuring specific data sets and employee performance, we predetermine the metrics that we believe are the most important. Employees who are being measured set their goals based on what is perceived to be important, but what …