Disruptive Selling

In the not too distant future traditional salespeople may become as extinct as the dodo bird. Signs of the remarkable “disruptive selling” revolution are now evident online. Traditional sales rely on human-to-human interaction, but automati…

Data Driven

Co-authors Tom Chavez, Chris O’Hara, and Vivek Vaidya bring extensive, hands-on knowledge to their comprehensive treatise on how technology can support marketing in the digital era. Their accessible prose lays out what marketing was, what it is b…

The 7 Principles of Conflict Resolution

Mediator Louisa Weinstein offers seven principles you can apply to confront and resolve any conflict. How you use language can either accentuate a conflict or defuse it by using “deep or expansive listening.” Much of Weinstein&rs…

Story Training

Since humans first developed language, the most powerful communication tool was telling stories. It remains true for professional communicators, especially corporate trainers and instructional designers. Hadiya Nuriddin shows corporate educators how to…

2019 IT Outage Impact Study

Availability has become our most valuable commodity, yet high-profile outages and brownouts are occurring at an alarming rate. In 2019, LogicMonitor commissioned an independent research firm to survey 300 IT decision makers at organizations with 2,5…

The Execution Factor

Are you a dreamer, or a doer? Dreamers have plenty of ideas – but because they lack expertise at execution, none of their ideas become realities. Fortunately, anyone can learn to execute and get things done, according to entrepreneurial wunderkin…