Chatbots were once touted as the heroes of the on-demand economy and quick service interactions. They were considered futuristic and an asset for B2B enterprises. The enthusiasm, it seems, was premature and their success rate continues to be a matter o…
The life science industry and pharmaceutical companies accumulate an extensive amount of data over years of medical innovations, drug development, approval process, and pharmacovigilance. In order to best leverage this data, you need an AI-driven cogni…
Can people with partial knowledge of your brand’s terminology find meaningful results? What if someone knows exactly what they want and uses a long-tailed keyword? Will the engine be able to map the query with the perfect match? What if they are …
It is no secret that contact centers play a crucial role in amplifying retention and customer loyalty by delivering a stellar experience and customer service, which in turn enhances customer loyalty and retention. Firms need a contact center that ca…
Organizations worldwide use Higher Logic to bring people – customers, prospects, partners, employees – together, by giving their community a home where they can interact and engage, share and validate ideas, ask and answer questions, and stay connected…
For cyber security decision makers, the report provides authoritative guidance on: Optimizing the mix of people, processes and tools to generate, consume and act on threat intelligence. Understanding and transcending inhibitors holding your CTI…
Against this backdrop, enterprises and government organizations are turning to Zero Trust architectures to protect their sensitive data. In this new whitepaper, you’ll get the complete basics about Zero Trust architectures and what they require. …
The intranet was supposed to be a godsend for a lot of things: information sharing, employee engagement, and company updates. But in reality, it is a far cry from expectations. Files aren’t shared, hardly anyone finds what they need, and there…
This checklist details the tools and procedures that your employees need to have in place in order to work from home securely and productively. By following these steps, you can drastically reduce susceptibility and fallout of a malware or phishing …
Navigating a cyber attack can be tricky. From how to prepare before an attack to what to do first after you’ve spotted a vulnerability, there is a lot of room for error. In our whitepaper "How To Navigate A Cyber Attack" we discuss the action…
