Can people with partial knowledge of your brand’s terminology find meaningful results? What if someone knows exactly what they want and uses a long-tailed keyword? Will the engine be able to map the query with the perfect match? What if they are …
It is no secret that contact centers play a crucial role in amplifying retention and customer loyalty by delivering a stellar experience and customer service, which in turn enhances customer loyalty and retention. Firms need a contact center that ca…
Organizations worldwide use Higher Logic to bring people – customers, prospects, partners, employees – together, by giving their community a home where they can interact and engage, share and validate ideas, ask and answer questions, and stay connected…
That insight is precisely what the MITRE ATT&CK framework was designed to provide. The framework is an interactive knowledge base of real-world attack tactics and techniques. It enables your security teams to better understand, prepare for and shut…
Learn how to bring the SEO and engineering teams together to achieve success. When SEOs and developers don’t communicate, businesses lose money. An engineering team that isn’t educated around SEO best practices are much more likely to re…
As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers to self-serve potential problems. In 2018, Kronos took a massive step to …
While there is speculation about how the Medicare and Medicaid industries will look post-COVID, one thing is certain – insurers, agents, providers and beneficiaries have already made significant changes. With guidance from CMS, insurers expanded …
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…
For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated data repositories spread across enterprise platforms. Its customers, support tea…
From LinkedIn to Snapchat, social networks have become ubiquitous—and recruiters have been swift in mining their potential to connect job seekers and job holders. But too often, social recruiting devolves into spamming job openings on as many …
