In 2018, over 60% of US companies experienced a data breach caused by one of their third parties. To prevent such incidents, security professionals demand that vendors demonstrate and maintain a strong cyber posture. Effectively checking vendors&rsq…
In a transportation industry that’s becoming increasingly complicated, preventing misclassification claims can be challenging, especially without the proper technology and…
This guide explores questions pertaining to CCPA and best practices for supplier readiness. Topics include: Overview of CCPA The consequences of noncompliance To whom CCPA applies What CCPA provides Personal information according to CC…
In this brief provided by Dell Technologies and Intel®, an education strategist with experience on K-12, gives us tips on how to successfully strategize and deploy 1-to-1 distribution. Request Free!
Learn how a K-12 STEM Specialist worked with Dell Technologies and Intel on how to collaborate effectively in the classroom. Studies includes: How to get on a journey of classroom collaboration Unfreezing the classroom by utilizing the right to…
Creating effective, sustainable support requires rethinking technology. People want more high-touch, personalized support but the explosion in the number of devices, the complexity of platforms and need for 24×7, global support makes this high-touch…
To stay competitive in this digitally transformed world, companies need fast and effective support services. Today’s users expect consistent, high-quality support experiences, whether seeking help with consumer technology or reaching out to th…
What can support organizations do today in preparation to meet and exceed future customer expectations? Customer engagement continues to rapidly evolve, with new channels emerging and being adopted by customers and new technologies changing the way …
One of the most challenging aspects of a Voice of Customer program, is setting up a successful one. How do you go about creating a successful VoC program? It takes several steps, starting with getting executives on-board to measuring Return on Inves…
A Voice of the Customer (VoC) program delivers timely and relevant data that helps drive systematic improvement of the customer experience. This process, however, takes time to pay off financially. The challenge lies in proving to your executives th…
