During times of crisis, it’s important for businesses to maintain communication with their customers for transparency and open dialogues. This is due in part to the fact that consumer behavior has drastically shifted toward using digita…
Yet not all questionnaires are the same. The benefits of automated questionnaires can vary, depending on the solution. What features should CISOs be sure are included in their security questionnaires? This guide covers the top six, including: Sca…
In 2018, over 60% of US companies experienced a data breach caused by one of their third parties. To prevent such incidents, security professionals demand that vendors demonstrate and maintain a strong cyber posture. Effectively checking vendors&rsq…
A year before, a software company identified potential warning signs of this upcoming data breach. In this data sheet, you will learn how the software company was able to: Monitor the IT consulting firm prior to the attack Pinpoint numerous cyb…
No mundo pós COVID-19, o RH continuará a desempenhar um papel importante nas empresas: cabe a você criar uma nova cultura focada no bem-estar, segurança, liderança organizacional e comunicação eficaz. …
Creating effective, sustainable support requires rethinking technology. People want more high-touch, personalized support but the explosion in the number of devices, the complexity of platforms and need for 24×7, global support makes this high-touch…
To stay competitive in this digitally transformed world, companies need fast and effective support services. Today’s users expect consistent, high-quality support experiences, whether seeking help with consumer technology or reaching out to th…
What can support organizations do today in preparation to meet and exceed future customer expectations? Customer engagement continues to rapidly evolve, with new channels emerging and being adopted by customers and new technologies changing the way …
One of the most challenging aspects of a Voice of Customer program, is setting up a successful one. How do you go about creating a successful VoC program? It takes several steps, starting with getting executives on-board to measuring Return on Inves…
A Voice of the Customer (VoC) program delivers timely and relevant data that helps drive systematic improvement of the customer experience. This process, however, takes time to pay off financially. The challenge lies in proving to your executives th…
